Tonie's
RV's is located in Salem on 1102 Tennessee Street, where we specialize
in RV parts, and service. Feel free to stop by and browse
our store.
A
long time recreational vehicle lover, Tonie Canipe started
a recreational vehicle rental company in 1997 after finding
out that there was no other rental company close by.
All
the service, repairs, and part purchases were done with
a company close by and this led to a friendship with the
parts person who helped her. Betty and Tonie were either
helping each other out or going out for lunch. Sometimes
the lunches were on the hill where Tonie stored her RV's
when in town, inside the RV's. Betty worked hard and sometimes
late, putting up stock and Tonie would sometimes help out.
Thus, working together.
Due
to in-humane actions towards their employees, Betty was
forced to leave the RV center, Due to health problems that
occurred from this treatment. But with years of time working
in RV parts, Betty still wanted to be in that field.
After
Betty left, Tonie could not get the parts and service needed
unless she traveled for miles. This put a hardship on her
rental company. So, while having lunch one day, Tonie told
Betty she would have to go out of the rental business if
this continued. Betty remarked, "We could open a place
of our own". "Sure how?" was Tonie's reply!
But Tonie could not get this conversation off her mind.
She had been raised in her father’s garage and was
pumping gas at 4, standing on an orange crate to reach the
pump. Her naps were frequently taken on a creeper along
side her dad, under a car. She had knowledge in general
auto service and was much at home when it came to engines.
She loved people and had worked with the public all her
life. The idea stuck.
So,
on October 7, 2000, Tonies RV's, Inc. opened a store front
building with her knowledge of motor homes, and Betty's
knowledge in parts and service. Contrary to popular belief,
there were no loans available for women in business, so
Tonie had to mortgage her home to get the business started
and keep it afloat.
Betty
and Tonie were given one year by their competitor, but are
now thriving while working on their fifth year. Their commitment
to honesty, excellent customer service, and the ability
to make every customer their friend, has worked.
Every
customer is called and given estimates before any part is
ordered, if it was not expected when vehicle was left. Every
old part is returned to the customer to make sure they know
that un-necessary parts were not added. And the customer
is called to come and look, if they see a problem that was
not apparent at the start. Pictures are made before and
faster any drastic or hidden work is done. The customers
are given these so they know that the work was done.
Tonie's
prides themselves on finding parts no other place will try
to find. Betty spends hours each day on the phone just trying
to find parts for your older recreational vehicles. If it
is available anyplace in the country, she can usually find
it. Her ability to remember names and phone numbers is a
big plus in this part of the work. She had retained all
the company names and numbers in her head and used that
to start a list of distributors to start up the business.
There
is always a free cup of coffee or cold drink available for
the customer and most of the time, some home cooking by
Tonie. Children get treats as well as the animals of they
very welcome RV guests. Retired people love to just come
visit.
We
will never get too big to give every customer our personal
attention!